How to Manage Conflict at Work

Conflict at work does not go away when you ignore it. Learn to cool down an argument, clear up misunderstandings, answer unfair criticism and set boundaries, without becoming the office villain or the office doormat.

by Teyro

50 lessons
5 units
9h 56m
Up to 850 XP

I wrote this one myself. Start now and I'll count your streak from lesson one.

What you'll learn

Choose the right way to handle each conflict instead of defaulting
De-escalate an argument as it heats up
Clear up misunderstandings, especially in writing
Respond to unfair criticism calmly and with evidence
Set and hold boundaries without damaging relationships

Course path

5 units · 50 lessons

Stand-up11 min · InteractiveFree+10 XP
Five ways people handle conflict12 min · InteractiveFree+10 XP
Avoiding vs addressing12 min · InteractiveFree+10 XP
Task vs relationship conflict12 min · InteractiveFree+10 XP
Checkpoint: what conflict is12 min · InteractiveFree+20 XP
Your default style12 min · InteractiveFree+10 XP
Conflict myths11 min · InteractiveFree+10 XP
Pick the right mode12 min · InteractiveFree+10 XP
Ward rules v111 min · InteractiveFree+10 XP
Challenge: which mode, when?14 min · InteractiveFree+20 XP
Unit 1 chestFinish every lesson in this unit+50 XP

The raised voice11 min · Interactive
The calm-down sequence12 min · Interactive
Name it to tame it12 min · Interactive
Harsh start vs soft start12 min · Interactive
Checkpoint: cool it down12 min · Interactive
What to say when it's heating up12 min · Interactive
De-escalation myths11 min · Interactive
Calming a group or a call12 min · Interactive
Ward rules v211 min · Interactive
Challenge: the meeting that boils over14 min · Interactive
Unit 2 chestFinish every lesson in this unit+50 XP

Teyro Original · Chapter 1 free, then Teyro Pro

All courses

Negotiation & Conflict · Beginner