Calm is contagious, and so is anger.
Direct answer
To de-escalate, keep your voice low and slow, listen without interrupting, acknowledge feelings, avoid blame, offer options and suggest a break if needed. Focus on what you can do next.
Steps
- Breathe and keep a steady tone.
- Let them speak.
- Acknowledge: "I can see this is frustrating."
- Do not argue about details yet.
- Ask what would help.
- Offer a next step or a pause.
Safety
If you feel unsafe, leave and get help.
Where Teyro fits
Teyro's How to Manage Conflict at Work course turns this into short lessons you can play in a few minutes a day. It has 50 lessons, and you can start free.
The bottom line
Lower the temperature before you solve the problem.
