The leader works for the team, not the other way round.
Direct answer
Servant leadership means leading by serving: listening, removing obstacles, developing people and sharing credit. The leader's success is measured by how well the team does. It still involves clear goals and accountability.
Principles
- Listen first.
- Show empathy.
- Build people's skills.
- Share power and credit.
- Remove obstacles.
- Be accountable and clear.
Example behaviours
- Ask "What is getting in your way?"
- Take time to coach.
- Speak up for the team to higher management.
- Give credit publicly, take responsibility privately.
Limits
In a crisis, quick decisions may be needed. Balance serving with clear direction.
Where Teyro fits
Teyro's How to Motivate a Team course turns this into short lessons you can play in a few minutes a day. It has 50 lessons, and you can start free.
The bottom line
Serve the team so the team can serve the customer.
