A map for how we behave when we disagree.
Direct answer
The Thomas-Kilmann model places five conflict styles on two axes: assertiveness and cooperativeness. Competing is high assertiveness and low cooperativeness. Accommodating is the reverse. Avoiding is low on both. Collaborating is high on both. Compromising sits in the middle.
The grid
| Low cooperative | High cooperative | |
|---|---|---|
| High assertive | competing | collaborating |
| Low assertive | avoiding | accommodating |
Compromising is in the middle.
How to use it
- Notice your default style.
- Consider the situation.
- Choose a style on purpose.
Where Teyro fits
Teyro's How to Manage Conflict at Work course turns this into short lessons you can play in a few minutes a day. It has 50 lessons, and you can start free.
The bottom line
Your default is a habit, not a rule.
