Sometimes a neutral third person helps people hear each other.
Direct answer
Workplace mediation is a confidential process where a trained neutral mediator helps two parties talk through a dispute and reach their own agreement. It suits communication breakdowns and personality clashes, not serious misconduct.
What happens
- Separate conversations with each person.
- A joint meeting with ground rules.
- Each person speaks and listens.
- The group explores solutions.
- They agree a written plan.
Benefits
- Faster than formal procedures.
- Preserves relationships.
- Gives people control.
Where Teyro fits
Teyro's How to Manage Conflict at Work course turns this into short lessons you can play in a few minutes a day. It has 50 lessons, and you can start free.
The bottom line
A way to talk when talking alone has stopped working.
